Shipping policy

Shipping & Delivery Policy

NORTHWICK COMMERCE LTD

Last updated: 24 October 2026

At Northwick Commerce, we aim to provide clear delivery information and a dependable online shopping experience.

1. Order Processing

Our proposed standard processing timeframe is 1–3 business days, excluding weekends and UK public holidays.

Processing times may vary during periods of high demand or limited product availability.

2. Estimated UK Delivery

Our proposed standard delivery estimate is 9–14 business days after dispatch.

Delivery estimates are not guaranteed dates unless expressly agreed.

The delivery timeframe applicable to your order will be communicated during checkout or in your order confirmation.

3. Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before payment.

4. Order Tracking

Where tracking is available, customers will receive tracking information by email after the shipment has been processed by the delivery carrier.

Tracking updates may take additional time to appear.

5. Fulfilment Locations

Depending on product availability and fulfilment arrangements, orders may be dispatched from distribution facilities located within or outside the United Kingdom.

6. Multiple Shipments

Orders containing multiple items may occasionally be delivered in separate parcels.

Where available, tracking information will be provided for each shipment.

7. Delivery Delays

Delays may occur due to carrier operations, customs procedures, adverse weather or other circumstances outside our reasonable control.

If an order experiences a significant delay, customers should contact our support team.

We will investigate and provide an appropriate resolution.

8. Incorrect Delivery Information

Customers should provide accurate and complete delivery details at checkout.

If an error is identified, please contact us promptly so that we can attempt to correct the information before dispatch.

9. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us with your order number.

We will investigate and provide the appropriate remedy under applicable consumer law.

10. UK Consumer Delivery Rights

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days.

The risk of loss or damage generally remains with us until the goods come into the physical possession of the customer or a person designated by the customer.