Terms of service

Terms and Conditions

NORTHWICK COMMERCE LTD

Last updated: 24 October 2026

Welcome to Northwick Commerce. These Terms and Conditions govern your use of our online store and the purchase of products through our website.

By placing an order, you agree to these terms, subject to your applicable statutory consumer rights.

1. Business Information

This online store is operated by NORTHWICK COMMERCE LTD, a private limited company registered in England and Wales.

Company Registration Number: 17540032

Customer Support Email: NorthvaleCommerce-Ltd@proton.me

2. Products and Descriptions

We aim to provide accurate product descriptions, photographs, specifications, prices and availability.

Product appearance may vary slightly depending on device displays.

We will take reasonable care to ensure that product information is clear and not misleading.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

Customers will receive an order acknowledgement by email.

A contract is formed when we confirm acceptance of the order, normally through a dispatch confirmation.

If we cannot fulfil an order, we will notify the customer and refund any payment collected for unavailable products.

4. Prices and Payments

Prices are displayed in the currency indicated at checkout, generally British Pounds Sterling (GBP) for UK customers.

Applicable delivery charges and taxes will be disclosed before payment.

Payments are processed using the payment methods available at checkout.

5. Shipping and Delivery

Orders are processed and delivered in accordance with our published Shipping & Delivery Policy.

Delivery estimates may vary depending on product availability and carrier operations.

We comply with applicable statutory delivery obligations.

6. Returns and Refunds

Returns, cancellations and refunds are governed by our Returns & Refunds Policy and applicable consumer protection legislation.

Nothing in these terms restricts statutory remedies for faulty, damaged, misdescribed or unsatisfactory goods.

7. Product Safety

Customers should follow manufacturer instructions, safety warnings and recommended product care guidelines.

Manufacturer warranties are additional to statutory consumer rights.

8. Intellectual Property

Original website content and branding owned by Northwick Commerce are protected by applicable intellectual property laws.

Third-party trademarks remain the property of their respective owners.

9. Website Availability

We aim to maintain a reliable online shopping experience but cannot guarantee uninterrupted website access.

We may update website content and product listings from time to time.

10. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer rights.

11. Governing Law

These terms are governed by the laws of England and Wales, without depriving consumers of mandatory protections applicable in their country of residence.